Frequently asked questions

1. Is parking available?

Parking is available close to Waraku on street with parking meter. We recommend parking at Westfield Shoppingtown (free up to 3 hours) and convenient entrance is on Level 4 (Waraku Massage) or across the bridge from Westfield Level 5 to Lemon Grove Top Floor (Waraku Healthcare - Acupuncture & Shiatsu). Please take account to time for finding a spot on weekends since their parking will be very busy.

2. Can I claim my health fund rebate?

Yes, our therapists are all recognised as a provider with most of health funds. Please check your policy if it covers Remedial Massage or Acupuncture. We ask you to pay full fee for the treatment at time of your session. You can pay by cash, EFTPOS or credit cards including VISA, Mastercard and the therapist issue a receipt. The amount how much you can claim back varies depends on health funds and your policy. Please ask the details to your health fund.

3. Which treatment should I choose for the first visit to Waraku?

If you have specific problem area, we recommend you try 30 minutes session of Clinical Remedial Massage. After the session, the therapist may tell you which treatment including acupuncture or other massage therapy or combination will be most suitable, depends on your conditions.

If you have longer time (60mins+), feel stress, and want to relax or to keep your general health, you may like Wellbeing Remedial Massage (still you can claim health fund rebate).

If you don’t like undressed nor oil, Shiatsu with Tom Wada (30mins+) will give you firmer pressure and relaxing time. Tom is at Shop 49, Top Floor, Lemon Grove.

If you have only shorter time up to 30 minutes but need to quick rejuvenation or relaxation, Japanese Remedial Massage on seated chair may be handy yet helpful to you. This massage is provided at Shop 5, Ground Floor, Lemon Grove.

4. Can I make an appointment via email?

We would like to ask you to make, change or cancel appointments over the phone 02 9410 3413 to avoid miscommunication.

5. Will you charge a cancellation fee if I cancel or fail to attend my appointment?

We are asking you to notice us 24 hours (or at least one day) before your appointment; otherwise a fee of 50% of booked treatment will be charged. You can reschedule your appointment with no cancellation fee, but we will accept 50% fee of the treatment as a credit IF YOUR NEXT APPOINTMENT IS WITH THE CANCELLED THERAPIST. We appreciate your understanding.

6. What the difference between Remedial Massage and Shiatsu?

Remedial Massage is western, Australian style of therapeutic massage and is generally applied with a massage oil, while Shiatsu is a Japanese style remedial massage, which directly means finger (normally thumb) pressure and is practised on your clothes. Both treatments help relieve your stress and pain/discomfort and can be adjusted to your conditions such as greater or lighter pressure.

7. What the feature of Japanese Acupuncture compared with Chinese style?

The most outstanding feature is its approach due to its finer needles. Although the treatment theory which is based on Yin-Yang, Five elements is same, the way of treatment is quite different. Especially Japanese Acupuncture is gentle and there is no pain nor fear and even comfortable as it eases your mind and body during the treatment. If you have heard acupuncture is effective for many symptoms, but if you feel scared to try it, Japanese style may come first as your first experience of acupuncture.